Support

Open Vignetra’s Privacy tab and choose Photo access, or open your device’s system settings and find Vignetra. Grant full or selected access according to the options your operating system provides.

In Privacy, turn off “People in your moments.” Choose Turn off to stop finding new faces while keeping saved names available for private search, or choose Turn off and remove to erase Vignetra’s local face groups, feature data, and names. Neither option changes your original photos or videos.

Open Privacy and choose Log out. Follow the prompt about local details. Signing out does not remove original media from your device.

Open Privacy, choose Delete account, and confirm. This control remains available to every authenticated person, including while a safety restriction or closure is active. The app clears Vignetra cloud metadata, owned encrypted shares, share access, and local indexes on that device. It cannot erase a copy a friend already saved, and narrowly limited safety, fraud-prevention, or legal records may be retained separately where lawful. Deletion cannot be used to bypass an active safety action by recreating an account. If you cannot access the app, follow the web request instructions.

Vignetra is not a media backup service, so check your device library, recently deleted folder, or photo backup provider for original media. Private-sharing protection is prepared automatically in protected device storage. An existing signed-in device can approve a new device without revealing the private-sharing key. Vignetra support cannot decrypt private shares or recreate a lost private key.

An under-13 declaration stops only the sign-in attempt. No online account is created, and the person returns to the private local guest experience; local use and advertising continue. Online accounts, cloud sync, friends, sharing, and account notifications require a declared 13+ result. This warning is not proof of age, and the declaration relies on information supplied by the person and does not independently verify identity or guarantee accuracy. Vignetra does not provide a guardian-approval override for an under-13 account. Read the Age Requirement.

Yes. After the 13+ eligibility declaration, you can create an email/password account or sign in to an existing one. After creating an account, click the verification link in the email before account access is enabled. Use the password-reset action if you forget the password. Firebase Authentication handles the credential; Vignetra does not receive, store, or log the raw password, and support will never ask you to send a password or authentication code.

Include your device model, operating-system version, Vignetra app version, exact steps, and whether the problem repeats. Describe private media instead of attaching it unless support specifically requests a safe diagnostic.