Product help
Something is not working
Tell us what you expected, what happened, your device model, operating-system version, and Vignetra app version.
Email product supportHere when you need us
Support
Choose the route that best fits your question. Please do not attach private photos, face images, passwords, or authentication codes to a support email.
Privacy
Access, correction, or deletion
Request help with account information, privacy rights, People data, or deleting a Vignetra account. You can also review the deletion instructions.
Email the privacy teamProtected names
A username belongs to your brand
Ask for review if a protected brand or organization name is reserved or appears to be claimed improperly.
Request a username reviewBefore you write
Quick answers.
Most account and privacy controls are available directly inside Vignetra under the Privacy tab.
How do I change photo access?
Open Vignetra’s Privacy tab and choose Photo access, or open your device’s system settings and find Vignetra. Grant full or selected access according to the options your operating system provides.
How do I remove face names and groups?
In Privacy, turn off “People in your moments.” Confirming removes Vignetra’s local face groups, feature data, and names without changing your original photos or videos.
How do I sign out?
Open Privacy and choose Log out. Follow the prompt about local details. Signing out does not remove original media from your device.
How do I delete my account?
Open Privacy, choose Delete account, and confirm. The app clears Vignetra cloud metadata and local indexes on that device. If you cannot access the app, follow the web request instructions.
Can support recover a lost photo?
No. Vignetra is not a media backup service and does not store your original photos or videos. Check your device library, recently deleted folder, or your own photo backup provider.
What should I include in a bug report?
Include your device model, operating-system version, Vignetra app version, exact steps, and whether the problem repeats. Describe private media instead of attaching it unless support specifically requests a safe diagnostic.